Refund Policy

Returns & Exchanges Policy at Kayene Tabina

At Kayene Tabina, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that circumstances may arise where you need to return or exchange an item. Please review our comprehensive Returns & Exchanges Policy below for clarity on the process:

1. Return and Exchange Period

You have a generous 30-day window from the date of receipt to initiate a return or exchange. Please note that items received more than 30 days after delivery are not eligible for returns or exchanges.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the item must meet the following criteria:

• Condition: The item must be in its original condition, unworn, unwashed, and with all original tags attached.
• Exclusions: We do not accept returns or exchanges for altered, damaged, or visibly worn items.
• Non-Returnable Items: Certain items are ineligible for return or exchange, including gift cards, underwear, swimwear, personalized or custom-made items, and clearance or final sale items.

3. How to Initiate a Return or Exchange

To start the return or exchange process, please follow these steps:

a. Contact Us: Reach out to our customer service team via email or phone, providing your order number and reason for the return or exchange.
b. RMA Issuance: Upon verification, our team will issue a Return Merchandise Authorization (RMA) number and provide a return shipping label if applicable.
c. Packaging: Securely package the item including all original packaging, tags, and any accompanying documentation.
d. Labeling: Clearly mark the package with the RMA number and affix the return shipping label if provided.
e. Shipping: Ship the package to the designated return address provided by our customer service team.

Please note, unless the item is defective or an error was made in processing your order, you are responsible for return shipping costs.

4. Refunds

Upon receipt and inspection of your returned item, we will notify you via email regarding the approval or rejection of your refund request. Approved refunds will be processed within 7 business days and credited to your original method of payment.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please initiate the exchange process following the steps outlined in section 3. Once we receive your returned item, we will process the exchange and ship the new item to you. Additional shipping charges may apply depending on the circumstances.

6. International Returns & Exchanges

For international returns and exchanges, please contact our customer service team for assistance. Please be aware that you may be responsible for additional shipping costs, customs fees, and taxes associated with the return or exchange.

By shopping with us, you acknowledge and agree to adhere to our Returns & Exchanges Policy. Should you have any questions or require further clarification, please do not hesitate to reach out to our customer service team for prompt assistance.